Tlamelo Ntebele
Operations Manager
Gaborone
Summary
Dynamic professional with over a decade of diverse experience, including five years in middle management and more than five years in senior leadership roles. Proven expertise in business continuity, postal and courier services, logistics, freight management, and business sustainability. Recognized as an emerging leader, adept at cultivating high-performance teams and driving results through a constructive organizational culture. Holds a Bachelor's degree in Economics and a Master's degree in Operations Management and Logistics, combining academic knowledge with practical insights to enhance operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Botswana Post
Gaborone, Gaborone
02.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented sustainability initiatives, reducing environmental impact.
Business Continuity Manager
Botswana Post
11.2020 - 01.2023
- Enhanced operational resilience by conducting thorough risk assessments and identifying potential vulnerabilities.
- Established a culture of proactive risk management within the organization by promoting best practices in disaster prevention and mitigation.
- Mentored junior team members in the field of business continuity management, contributing to the development of a highly skilled workforce.
- Directed cross-departmental teams in creating customized contingency plans for each functional area, improving overall organizational agility.
- Strengthened relationships with key stakeholders through effective communication of business continuity strategies and objectives.
- Minimized downtime during unexpected events by regularly updating and testing disaster recovery strategies.
- Conducted post-incident reviews to identify lessons learned and areas requiring improvement in existing plans.
- Improved company''s overall preparedness by developing and implementing comprehensive business continuity plans.
- Coordinated with external partners such as first responders and local authorities during crisis situations, fostering strong community relations.
- Managed recovery efforts following critical incidents, ensuring timely restoration of essential services while minimizing long-term impacts on the business operations.
- Leveraged technology solutions to improve emergency response capabilities, enhancing overall organizational readiness.
- Collaborated with cross-functional teams to ensure seamless integration of business continuity initiatives across the organization.
- Maintained up-to-date knowledge on emerging threats and trends affecting businesses, ensuring timely adaptation of strategies as needed.
- Facilitated tabletop exercises and simulations to test the effectiveness of business continuity plans, identifying gaps and opportunities for improvement.
- Reduced financial losses during crises by ensuring timely activation of contingency plans and resource allocation.
- Streamlined internal processes for incident response, leading to faster resolution times during unforeseen disruptions.
- Evaluated third-party vendors for their ability to support company''s resiliency requirements, mitigating potential supply chain risks.
- Developed metrics for evaluating the effectiveness of business continuity programs, allowing for continuous improvement efforts.
- Ensured regulatory compliance by aligning company policies with industry best practices and guidelines.
Senior Transport Officer
Botswana Post
Gaborone, Gaborone
07.2015 - 10.2020
- Ensuring the safe and efficient national and international distribution of mail and courier items, key account logistics services, coordination of drivers & vehicles, development and management of transport matrix, and implementation of safety standards. Warehousing and related logistics for all shipments and cross boarder logistics coordination. Management of travel logistics for both local and international travel across the entire company. Responsible for supply chain logistics of Central Medical Stores.
- Optimized routes and processes and reduced the End to End processing time from 7 days to 2 days for all inbound international mail.
- Implemented cost-saving measures by negotiating contracts with suppliers and vendors, securing competitive rates for services.
- Coordinated emergency response efforts during critical situations, maintaining swift resolution times while prioritizing safety.
Graduate Trainee-Projects
Botswana Post
Gaborone, Gaborone
08.2014 - 06.2015
- Training on the management of projects within the organization to ensure that projects are completed on time, within budget and as per the project plan. Induction on the overall functions of Botswana Post ranging from back office, front office as well as support processes.
- Managed two projects being the Addressing Project and the Postcode project
Education
Operations Management & Logistics
Barcelona Executive Business School
Barcelona02.2021
Postgraduate Certificate - Enterprise Risk Management
Botswana Accountancy College
Gaborone,BW06.2016
Bachelor of Arts - Economics (Single Major)
University of Botswana
Gaborone,BW05.2014
Skills
- Achiever-I work hard and possess a great deal of stamina I take immense satisfaction in being busy and productive
- Learner-Because I am high Learner, I have a great desire to learn and want to continually improve The process of learning, rather than the outcome, excites me
- Intellection-Because I have high Intellection, I am characterized by my intellectual activity I am introspective and appreciate intellectual discussions
- Responsibility-Because I have high Responsibility, I take psychological ownership of what I say I will do I am committed to stable values such as honesty and loyalty
- Context-Because I have high Context, I enjoy thinking about the past I understand the present by researching its history
- Discipline-I create order for the environment I work for
- Relator-As a team player I derive deep satisfaction from working with others to achieve a goal
Certification
Certificate Of Business Continuity Institute (CBCI) November 2022
References
Thabo, Mzwinila, Chief Of Staff, tmzwinila@botswanapost.co.bw, +267 71806139, Botswana Post
EXTRA-CURRICULAR ACTIVITIES
Executive Member, Botswana Table Tennis Association, Gaborone January 2024 – Present A member of the executive committee for Botswana Table Tennis Association, a body responsible for running the affairs of table tennis in Botswana.
Training
- Executive Development Programme,(EDP) University of Witwatersrand September 2023 -November 2023
- ISO 22301 Senior Lead Implementer, PECB August 2023
- Business Continuity, MarkPernthley August 2022
- Lean Six Sigma White Belt, Minitab June 2022
- Prince 2 Foundation and Practitioner, Innolead Consulting April 2023
- Fleet Management, Fleet Cube August 2018 – September 2018
- Free To Grow, Karob Consulting July 2017 – July 2017
- Investment In Excellence, The Pacific Institute January 2017 – April 2017
- Intensive Research Course, Okavango Research Institute May 2012 – August 2012
Additional Responsibilities
- Business Sustainability Committee Board Member-Botswana National Olympic Committee
- Additional Member-Botswana Table Tennis Association
Timeline
Operations Manager
Botswana Post
02.2023 - Current
Business Continuity Manager
Botswana Post
11.2020 - 01.2023
Senior Transport Officer
Botswana Post
07.2015 - 10.2020
Graduate Trainee-Projects
Botswana Post
08.2014 - 06.2015
Operations Management & Logistics
Barcelona Executive Business School
Postgraduate Certificate - Enterprise Risk Management
Botswana Accountancy College
Bachelor of Arts - Economics (Single Major)
University of Botswana
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