FINACLE SOFTWARE
Tlhomamiso Rahube
Business Accountant
Maun,NW
Summary
Dynamic individual with a strong work ethic at Botswana Savings Bank, recognized for enhancing customer satisfaction through exceptional service and efficient cash handling. Proven ability to manage high-volume transactions while maintaining accuracy and attention to detail. Skilled in relationship building and financial advising, contributing to a positive and productive banking environment.
Overview
11
11
years of professional experience
Work History
Teller
Botswana Savings Bank
06.2021 - Current
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Processed applications for new accounts.
- Trained new hires on customer service policies and procedures.
- Generated monthly reports on customer activity and customer feedback.
Credit Risk Analyst
Botswana Savings Bank
07.2020 - 06.2021
- Identified potential risks by analyzing trends in industry-specific data and market fluctuations.
- Reduced credit risk by implementing comprehensive risk assessment strategies.
- Organized and finalized loan applications for underwriter review.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Enhanced portfolio performance with diligent monitoring and proactive risk mitigation measures.
- Participated in due diligence activities during mergers or acquisitions, assessing potential target companies'' credit portfolios for integration compatibility.
- Negotiated with delinquent borrowers to reach mutually beneficial repayment arrangements, minimizing losses and maintaining positive customer relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Managed relationships with external partners such as rating agencies and auditors, ensuring transparent communication regarding credit risk exposure levels.
- Developed risk models for accurate credit scoring and improved decision-making processes.
- Conducted in-depth financial analysis to evaluate corporate borrowers'' creditworthiness.
- Championed a culture of risk awareness within the organization by sharing insights and fostering open communication between departments.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
Customer Service Representative
Botswana Savings Bank
09.2019 - 08.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
- Supported senior consultants in preparing reports that clearly communicated analysis results and actionable recommendations.
- Streamlined project management processes for increased efficiency and timely completion of deliverables.
- Organized project documentation, enabling easy access to information and facilitating efficient knowledge sharing amongst team members.
- Collaborated with cross-functional teams to foster a cohesive approach to client projects and problemsolving.
Accounts Payable Clerk
Kwena Concrete Pty Ltd
01.2014 - 01.2015
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
- Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
Education
CERTIFICATE OF PROFICIENCY(COP) IN SHORT TERM INS - INSURANCE
Academy Of Learning College
Gaborone 04.2001 -
Certificate - Customer Service
Success Designers Training & Consultancy
Gbaorone 04.2001 -
Association of Accounting Technicians - Business Accountancy
Botho University
Gaborone 04.2001 -
Skills
Cash handling
Customer relationship building
Cash handling and management
Financial advising
Strong work ethic
Fraud detection
Exceptional customer service
Excellent time management skills
Listening and comprehension
Financial analysis
Asset protection
Confidentiality and discretion
Sales expertise
Relationship building and management
Professionalism and courtesy
Business development
Risk management evaluation background
Reliable
Attention to detail
Teamwork and collaboration
Time management
Problem-solving abilities
Multitasking Abilities
Software
SAGE PASTEL
QUICK BOOKS SOFTWARE
Timeline
Teller
Botswana Savings Bank
06.2021 - Current
Credit Risk Analyst
Botswana Savings Bank
07.2020 - 06.2021
Customer Service Representative
Botswana Savings Bank
09.2019 - 08.2020
Accounts Payable Clerk
Kwena Concrete Pty Ltd
01.2014 - 01.2015
CERTIFICATE OF PROFICIENCY(COP) IN SHORT TERM INS - INSURANCE
Academy Of Learning College
04.2001 -
Certificate - Customer Service
Success Designers Training & Consultancy
04.2001 -
Association of Accounting Technicians - Business Accountancy
Botho University
04.2001 -
Similar Profiles
Thato Audrey MolaleThato Audrey Molale
Direct Sales Agent at Botswana Savings BankDirect Sales Agent at Botswana Savings Bank
Karabo Vincent MoabankweKarabo Vincent Moabankwe
System Application Analyst - Digital Channels at Botswana Savings BankSystem Application Analyst - Digital Channels at Botswana Savings Bank
Nonofo NyereNonofo Nyere
Accounts Receivable Officer at Botswana Savings BankAccounts Receivable Officer at Botswana Savings Bank
Motlogelwa THUSOMotlogelwa THUSO
Coordinator - Community Ifrastructure Projects at Ministry of Local Government and Rural DevelopmentCoordinator - Community Ifrastructure Projects at Ministry of Local Government and Rural Development
Bokang Thebe-ModisaemangBokang Thebe-Modisaemang
Security Officer at Security SystemsSecurity Officer at Security Systems