TRACY NDEKE
Senior Administration Officer
Summary
Senior Administrative Officer with over 3 years of experience providing human resource support to facilitate team business efforts. Effectively interfaces between managers on operational and administrative support issues to provide quality service to both internal and external customers.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
11
11
Certifications
Work History
Senior Administration Officer
Ministry of Environment and Tourism
Ghanzi and Kasane
12.2018 - Current
- Advice managers on policies, handle staff welfare issues and ensuring a healthy and safe work environment
- Prepare payments of external suppliers
- Collect revenue on all government sales
- Prepare claims, travel allowances, overtimes and other allowances
- Generating monthly reports on all administrative functions and presentations
- Attend management meeting to consolidate on the District’s day to day business
Rental Agent & Office Administrator
Tourism Holding Rental South Africa
Maun
05.2017 - 08.2018
- Explained rental rules and regulations, including vehicle care and on time returns policies
- Ascertain that all information and documents are available at the time of client registration
- Collected rental fees and rental insurance from customers
- Diagnosed customer issues by asking probing questions and write up repair orders
- Ordered supplies and kept inventory at optimal levels
- Collect and file bills from suppliers/ service providers and follow up on payments
Financial Advisor
Metropolitan Life
Gaborone
10.2016 - 04.2017
- Providing risk and investment advisory to affluent clients
- Designing marketing strategies
- Assist clients in filling out forms
- Advising clients on risk and investments solutions best suited to their financial stance
Education
Bachelor of Arts - Social Sciences, Economics and Public Administration
University of Botswana
Gaborone 08.2011 - 05.2015
Basic Accounting - Accounting
Botswana Public Service College
Gaborone 10.2019 - 10.2019
Customer Service - Customer Service
Botswana Public Service College
Gaborone 11.2019 - 11.2019
COP (Long Term) - Insurance
Insurance Institute Botswana
Gaborone 06.2016 - 06.2016
Skills
Customer focusedundefined
Certification
Mr Mogotsi Madumetse
Timeline
Customer Service - Customer Service
Botswana Public Service College
11.2019 - 11.2019
Basic Accounting - Accounting
Botswana Public Service College
10.2019 - 10.2019
Senior Administration Officer
Ministry of Environment and Tourism
12.2018 - Current
Rental Agent & Office Administrator
Tourism Holding Rental South Africa
05.2017 - 08.2018
Financial Advisor
Metropolitan Life
10.2016 - 04.2017
COP (Long Term) - Insurance
Insurance Institute Botswana
06.2016 - 06.2016
Bachelor of Arts - Social Sciences, Economics and Public Administration
University of Botswana
08.2011 - 05.2015
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