Tranquil Ngwenya
Waitress
Gaborone
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2013
2013
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Waitress
Mugg & Bean
8 2016 - 2 2020
- Greeted and helped customers to find their desired products, resulting in increased sales
- Trained new staff members in store policies and procedures, resulting in a smoother on boarding process
- Maintained a clean and organized store environment, resulting in a higher customer experience
- Exceeded sales goals for the month, resulting in increased revenue for the store
- Provided excellent customer service to all customers, resulting in customer satisfaction rate
- Recommended products that best suited customer needs, resulting in increase in product sales
- Processed payments accurately and efficiently, resulting in minimal errors in transactions
- Communicated store promotions to customers, resulting in an increased customer engagement
- Memorized the menu and accurately answered customers' questions about menu items
- Resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals
Waitress
Montclair Hotel and Casino
06.2011 - 04.2012
- Memorized the menu and accurately answered customers' questions about menu items
- Prepared tables for guests prior to their arrival, including setting up table linens and silverware
- Monitored the dining area for any maintenance or safety issues and took corrective action when needed
- Inspected dishes and silverware prior to serving customers to ensure proper presentation
- Up-sold menu items to increase revenue, resulting in an X% increase in sales
- Ensured that all tables were properly set and clean, resulting in a high rating from health inspectors
- Multi-tasked efficiently to provide prompt and efficient service to all guests
- Maintained a professional, friendly attitude and appearance at all times, resulting in repeat customers and positive feedback from management
- Collaborated with kitchen staff to ensure orders were prepared in a timely manner with the highest quality standards
- Effectively communicated with customers to ensure accuracy of orders, resulting in decrease in order errors
Education
Higher National Diploma - Tourism and Hospitality Management
School of Hospitality and Tourism /Bulawayo Polytech College
01.2010 - 08.2014
Skills
Customer Service
Communication Skills
Problem Solving Skills
Multitasking Skills
Interpersonal Communication Skills
Honesty and Integrity
Excellent Customer Service Skills
Knowledge of Food Safety
Teamwork Skills
Motivated Attitude
References
- Michael McDermott, Mugg & Bean, 1964@gmail.com, +27824623334
- D Madongonda, Montclair Hotel and Casino, reservations@montclair.com, (029)2441-5,4010-4
- Mr Chikwira, School of Hospitality and Tourism, schotozim@yahoo.com, 09-238084,09-258075
Timeline
Waitress
Montclair Hotel and Casino
06.2011 - 04.2012
Higher National Diploma - Tourism and Hospitality Management
School of Hospitality and Tourism /Bulawayo Polytech College
01.2010 - 08.2014
Waitress
Mugg & Bean
8 2016 - 2 2020