Tsamodimo Tshume
Gaborone
Summary
Professional sales specialist with strong background in customer service and client relations. Adept at identifying customer needs, closing sales, and ensuring client satisfaction. Known for effective team collaboration and flexibility in dynamic environments. Skilled in communication, negotiation, and problem-solving with focus on driving results.
Overview
18
18
years of professional experience
Work History
Rental Sales Agent
Avis Budget Car Rental
01.2015 - Current
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Assisted in the maintenance of rental vehicles, ensuring they were clean and well-presented for each client use.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Established strong rapport with clients, leading to repeat business and referral opportunities.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.
Temporary Admin Clerk
AVIS BUDGET FLEET
04.2014 - 04.2015
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Filing
- Input data into spreadsheets and databases.
Temporary Accounts Clerk
Avis Budget Car Rental
09.2013 - 03.2014
- Set up and updated Excel spreadsheets to track financial data.
- Input financial data and produced reports using [Software].
- Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Filling and faxing and photocopying and scanning
Data Capture Operator
RPC DATA
03.2007 - 12.2007
- Assisted in the migration of data between systems during company-wide software upgrades, minimizing disruption to operations.
- Updated internal databases with new data entries and modified existing records as needed, ensuring up-to-date information was always available.
- Expedited data processing times with swift typing skills and attention to detail, ensuring timely project completion.
- Proofread completed documents thoroughly before final submission ensuring all errors were identified and corrected.
Education
No Degree - Chinese
UNIVERSITY OF BOTSWANA
GABORONE05-2023
Advanced Diploma - Secretarial And Business Admin
GABORONE INSTITUTE OF PROFESSIONAL STUDIES(GIPS)
GABORONE03-2006
Skills
- Team player mentality
- Reliability and punctuality
- Goal-oriented mindset
- Strong negotiation
Travelling
- Cultural Awareness and Communication:
Interactions with people from different backgrounds enhance cultural awareness and communication skills.
- Resourcefulness and Independence:
Planning and executing travel independently fosters resourcefulness and independence
- Language Skills:
If you've learned a new language while traveling, make sure to include it on your resume or mention it in your cover letter
- Networking and Relationship Building:
Traveling can provide opportunities to network and build relationships with people from various backgrounds
- Time Management and Organization:
Planning and executing trips requires strong time management and organizational skills.
Timeline
Rental Sales Agent
Avis Budget Car Rental
01.2015 - Current
Temporary Admin Clerk
AVIS BUDGET FLEET
04.2014 - 04.2015
Temporary Accounts Clerk
Avis Budget Car Rental
09.2013 - 03.2014
Data Capture Operator
RPC DATA
03.2007 - 12.2007
No Degree - Chinese
UNIVERSITY OF BOTSWANA
Advanced Diploma - Secretarial And Business Admin
GABORONE INSTITUTE OF PROFESSIONAL STUDIES(GIPS)
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