TSELENG KATHLEEN BOTLHOKO
Gaborone
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Solution-focused Systems Analyst known for high productivity and efficient task completion. Possess specialized skills in project management. Previous roles have seen significant improvements in system efficiency and productivity through innovative solutions, process optimizations and projects that achieves quality, within budget. Excel in problem-solving, teamwork, and communication, ensuring seamless integration of new systems and technologies into existing infrastructure.
Overview
23
23
years of professional experience
Work History
Systems Analyst I
Central Medical Stores
06.2021 - Current
- Achieved leading the team that puts up a proposal requesting funding for the Supply Chain Management System from Global Fund for the past three funding cycles
- Coordinate and manage the implementation of the Supply Chain Management System Project, funded by the Global Fund, a non-governmental organization from Switzerland.
- Preparing a comprehensive project plan, setting milestones, and allocating project resources.
- Ensuring that project objectives are met, the set budget is utilized prudently, and scope, quality, and time frame are monitored from inception to closure to ensure efficiency.
- Timely communication on project status and progress reports, including achievements, challenges, mitigation plans, and budget utilization.
- Identification of project risks and mitigation plan.
- Analyzed system requirements for medical supply chain efficiency.
- Collaborated with cross-functional teams to enhance inventory management processes.
- Evaluated system performance to identify areas for improvement in operations.
- Conducted training sessions for staff on new software tools and procedures.
- Assisted in troubleshooting technical issues related to medical supply systems.
- Facilitated communication between systems developers and operational teams to support project goals.
- Provided support for end users in troubleshooting system issues.
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
Acting Principal Systems Analyst I – IT Head
Central Medical Stores
01.2020 - 05.2021
- Cascade Ministry Strategy, to develop and implement ICT strategy for CMS, aligned with business strategies
- Development of IT budget and Procurement plan
- Drive ICT projects; develop plan and delegation of resources
- Manage IT projects
- Conduct trainings and workshops to keep on developing project team
- Facilitate tasks required by CMS to assist consultants to be able to provide service
- Develop contracts and manage them to ensure adherence to Service Level Agreements (SLAs)
- Contract negotiation
- Monitor the provision of maintenance and support services for servers and applications
- Ensured that standards / guidelines / policies are adhered to
Systems Analyst I
Central Medical Stores
12.2016 - 12.2019
- Review and updating Standard Operating Procedures (SOP's) in compliance with IT and project policies, and align them to BOBS ISO 9001: 2015 standards
- Monitor ICT budget
- Procures ICT equipment and services including drawing Invitation To Tender (ITT)
- Evaluate Tenders
- Ensures licenses maintenance
- Manage IT Help Desk and provide second line support for escalated issues
- Monitoring of backups and archiving of old data whist ensuring the recoverability of such backups
Systems Analyst I
Ministry Of Health Headquarters
01.2016 - 11.2016
- Coordination of SWIMS project to ensure timely delivery
- Produce project plan, project schedule and allocation of project resources
- Control and monitor project progress to ensure that project deliverables are met
- Manage project team
- Communication with project stakeholders
- Compilation of project documentation and presentation of project update to stakeholders
Systems Analyst I
Central Medical Stores
07.2014 - 12.2015
- IT processes re-engineering and formulation of Standard Operating Procedures
- Audit processes on Outsourcing of Warehousing and Distribution project between Central Medical Stores and Botswana Couriers and preparation of progress report
- Monitor and verify ICT equipment bought for the project
- Make assessment to ensure project deliverables are met
- Providing resources required from the government by Botswana Couriers
- Ensuring that projects are run in compliance with BOS ISO 9001: 2008 standards
- Maintenance of project documents
- Preparing IT budget and procurement plan
- Seat on tender evaluation for the procurement of IT equipments and making sure Public Procurement Asset Disposal Board (PPADB) procedures and regulations are followed
Systems Analyst I
Princess Marina Hospital covering Gaborone District Health Management Team (GDHMT)
10.2013 - 06.2014
- Ensure availability of ICT systems in the hospital
- Responsible for user training on IT systems used in the hospital
- Monitor and evaluate Integrated Patient Management System (IPMS) to ensure 100% usage
- Formulate IT Policies and strategies
- Develop plan for ICT Process Improvement
- Manage help desk ensuring that SLA is met
Systems Analyst I
Ministry of Health – Lobatse District Health Management Team (LDHMT) – Athlone Hospital and clinics
12.2012 - 09.2013
- Manage IT projects in the district
- Formulate IT Policies and strategies
- Manage the district IT Department and its assets
- Prepare IT budget estimates for the district
- Make sure self and team targets are met
- Submit weekly report to Ministry of Health
Systems Analyst II
Ministry of Health – Lobatse District Health Management Team (LDHMT) – Athlone Hospital and clinics in Lobatse and surroundings
06.2008 - 11.2012
- Setup Information Technology Unit in the hospital
- Managed the installation of network in the hospital and administration of the hospital and clinics network
- Monitor, analyse and provide technical support to Patient Information Management System (PIMS) with was used for HIV/AIDS and Integrated Patient Management System (PIMS) applications used in the district
- Maintaining confidentiality to the district health Data
- Maintaining backup and recovery strategy for the district Information
- Facilitate staff training in Computer Awareness especially Microsoft Office products and applications used in the hospital on Windows Operating Environment platform
- Provide IT User support
- Installation, configuration and maintaining of all IT hardware and Software
- Connect, trouble shoot and maintains network connections within the hospital and local clinics
- Call logging with DIT Help desk and following the calls
- Making sure that escalated calls are responded and resolved within a specified time
Help Desk Coordinator
International Computer Limited (ICL) Botswana
01.2008 - 05.2008
- Registering logged calls into HEAT System and providing first level support
- Assigning calls to Engineers and technicians and making sure that they respond and resolve them within the Service Level agreement (SLA)
- Call monitoring, update and closure (Update HEAT system on the status of the call)
- Escalation of calls
- Generating monthly reports on all calls logged, pending and resolved with crystal report
- Presenting the report and giving reasons on the call status
- Importing spare parts for computers and printers, including for Fujitsu Computers from Germany
Service Desk Analyst
International Computer Limited (ICL) Botswana
08.2007 - 12.2007
- Provide support service to Internal and External clients, ensuring high uptime meeting of corporate Service Level Agreement
- Trouble shooting; installation of hardware and software and general maintenance of printers
- Management of software packages, configuring of services such as DHCP and DNS
- Development of small systems projects from the initial analysis stage
Teacher - Computer and Business Studies
Itireleng Junior Secondary School
01.2003 - 12.2004
- Teaching Fundamentals of Business
- Supervise students entrepreneurial projects
- Teaching students and staff on the basics of computing (Microsoft Word, Excel and PowerPoint)
- General IT support in the school
Education
Master of Science (MSc) - Project Management
University of Sunderland
04-2016
Bachelor of Science (BSc) Honours - Computer Systems Engineering
University of Sunderland
12.2006
International Advanced Diploma - Computer Studies
12.2002
International Diploma - Computer Studies
06.2001
Skills
- Excellent interpersonal skills
- Analytical thinking
- Attention to detail
- Great team player
- Risk assessment
- Process improvement
- Resource management
- Excellent communication skills
- Microsoft Project
- Contract management
Hobbies and Interests
- Reading
- Travelling
- Managing projects
- Meeting people to bring positive impact on them
Short Courses
- Enterprise Risk Management - Botswana Accountancy College
- Prince II - Innolead
- Implementation of the Quality Management System: BOS ISO 9001: 2015 -Botswana Bureau of Standards
- Quality Management System Documentation: BOS 9001: 2008 - Botswana Bureau of Standards
- Supervisory Development Training, ABM University College
- Team Building, Southwest Training Institute
- Certificate in Resource Management - Golden Kopje Investment (Pty) Ltd
- Customer Care and Public Relations - Crystal Training Center
Personal Information
- ID Number: 046529696
- Date of Birth: 05/30/79
- Nationality: Motswana
- Driving License: Class B, 25 years
- Marital Status: Married +2
References
References available upon request.
Timeline
Systems Analyst I
Central Medical Stores
06.2021 - Current
Acting Principal Systems Analyst I – IT Head
Central Medical Stores
01.2020 - 05.2021
Systems Analyst I
Central Medical Stores
12.2016 - 12.2019
Systems Analyst I
Ministry Of Health Headquarters
01.2016 - 11.2016
Systems Analyst I
Central Medical Stores
07.2014 - 12.2015
Systems Analyst I
Princess Marina Hospital covering Gaborone District Health Management Team (GDHMT)
10.2013 - 06.2014
Systems Analyst I
Ministry of Health – Lobatse District Health Management Team (LDHMT) – Athlone Hospital and clinics
12.2012 - 09.2013
Systems Analyst II
Ministry of Health – Lobatse District Health Management Team (LDHMT) – Athlone Hospital and clinics in Lobatse and surroundings
06.2008 - 11.2012
Help Desk Coordinator
International Computer Limited (ICL) Botswana
01.2008 - 05.2008
Service Desk Analyst
International Computer Limited (ICL) Botswana
08.2007 - 12.2007
Teacher - Computer and Business Studies
Itireleng Junior Secondary School
01.2003 - 12.2004
Master of Science (MSc) - Project Management
University of Sunderland
Bachelor of Science (BSc) Honours - Computer Systems Engineering
University of Sunderland
International Advanced Diploma - Computer Studies
International Diploma - Computer Studies
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