Summary
Overview
Work History
Education
Skills
traveling
Timeline
Generic

TSHEGOFATSO KWALAGOBE

CUSTOMER SERVICE AGENT
GABORONE,GA

Summary

Dynamic professional with extensive experience in customer service and cash handling, notably at River Realities. Proven track record in enhancing transaction accuracy and implementing cash management processes. Strong communication and interpersonal skills, adept at fostering positive customer relationships while ensuring efficient operations. Committed to delivering exceptional service and improving financial accuracy.

Overview

12
12
years of professional experience

Work History

CASHIER

MAGNUM RECYCLING
05.2025 - Current
  • Operated cash register efficiently, processing customer transactions accurately and promptly.
  • Assisted customers with product inquiries, providing knowledgeable support to enhance their shopping experience.
  • Maintained clean and organized checkout area, ensuring a welcoming environment for customers.

Cashier Supervisor

River Realities
Gaborone, Gaborone
08.2022 - 04.2025
  • Supervised daily cash register operations, ensuring accurate and efficient transactions for customers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Handled cash and credit card transactions, adhering to company policies for cash management and security.
  • Implemented cash management processes, reducing discrepancies and improving overall financial accuracy.
  • Collaborated with management to identify areas for process improvement, contributing to a more efficient operation.

RESERVATIONS & ADMIN OFFICER

INTER TOURISM GROUP
05.2017 - 03.2020
  • Developed and maintained spreadsheets to track budgets, expenses, and project timelines, contributing to informed decision-making processes.
  • Making more than 30 bookings for camping in Botswana Parks and Reserve per day.
  • Managed office operations by organizing and maintaining filing systems, ensuring accurate documentation and efficient retrieval of information.
  • Managed office operations, ensuring all administrative tasks were completed efficiently and accurately to support overall team productivity.
  • Developed and maintained filing systems, both electronic and physical, improving document retrieval times and enhancing organizational efficiency.

Trainee Travel Consultant

Holiday World Travel & Tours
Gaborone City, Gaborone
05.2015 - 10.2015

Compiling holiday packages.

Making holiday arrangements for holidays.

Collecting payments from customers.

Travelling with customers

Intern Reservations Officer

Department of Wildlife and National Parks
01.2014 - 05.2015

Making bookings for camping.

Posting original travel documents to clients

Providing information with regards to camping

Education

Insurance

Insurance Academy of Botswana
Gaborone
06-2025

Hospitality And Tourism Management

Limkokwing University of Creative Technology
Gaborone
11-2013

Skills

Customer service

Cash handling

Customer assistance

Payment processing

Communication skills

Interpersonal skills

Negotiation skills

traveling

I am an adventurous person, always ready to explore. I believe traveling brings a sense of healing, peace and allows one to have a different a to things and life in general.

Timeline

CASHIER

MAGNUM RECYCLING
05.2025 - Current

Cashier Supervisor

River Realities
08.2022 - 04.2025

RESERVATIONS & ADMIN OFFICER

INTER TOURISM GROUP
05.2017 - 03.2020

Trainee Travel Consultant

Holiday World Travel & Tours
05.2015 - 10.2015

Intern Reservations Officer

Department of Wildlife and National Parks
01.2014 - 05.2015

Insurance

Insurance Academy of Botswana

Hospitality And Tourism Management

Limkokwing University of Creative Technology
TSHEGOFATSO KWALAGOBECUSTOMER SERVICE AGENT