Tshepho Katlo Modise
Tobane
Summary
Seeking a suitable position with a progressive organization that offers opportunities for self-improvement and career progression while contributing to the growth of the organization.
A competent IT professional with extensive expertise in telecommunications engineering. Possess the key skills to troubleshoot, configure and manage computer hardware, software, telecommunication systems and data network systems. Proven skills in coordinating operations, maintaining records and completing daily logs and reports. Experienced in accurately and efficiently managing schedules, inspections and corrective actions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ICT LEVEL 1 NETWORKING ENGINEER
IT-IQ
10.2023 - Current
- Install, configure, and maintain computer hardware and software systems, Diagnosing and troubleshooting hardware and software problems
- Setting up and configuring networking equipment, including routers, switches, and firewalls, Installing and configuring operating systems, including Windows, Linux, Mac OS
- Performing backups and restore data when necessary, Performing routine system maintenance and updates., Provinding technical support.
IT OFFICER
Primeone
- 09.2023
ENGINEER TRAINEE/IT OFFICER
Department of Broadcasting Services
08.2021 - 01.2022
- Overall configuration of 2 way radios as well as POC (Push to talk Over Cellar), Administration duties, Marketing of services, Presentation of services to the clients
- Reviewed corrections from senior engineers to learn and grow professionally, Evaluated system requirements and sourced components
- Maintenance of both television and radio transmitters, Report producing of tasks done per day, Troubleshooting software, hardware issues, Monitoring of the remote station.
ACCESS NETWORKS TECHNICIAN INTERN
Botswana Telecommunication Corporation
03.2017 - 08.2019
- Provided excellent customer service by responding to phone, email and online requests, questions and complaints
- Assisted supervisors with troubleshooting and technical support tasks, Supported IT teams in maintaining company hardware and software systems
- Provided backup technical support for router, firewall and wireless access point, Researched and evaluated products to assist in installation or upgrade of systems etc.
- Provide, operate, and maintain a high-quality power networks service and ensure
high performance to meet customer experience and satisfaction targets - Maintained back up equipments and supplying the exchange with backup solutions incase of power cuts and failures.
- providing technical support and quality improvements within the power networks infrastructure.
FIELD ENUMERATOR
Statistics Botswana
10.2015 - 12.2016
Education
Bachelor of Science in Telecommunication Engineering -
New Era College
01.2022
Advanced Diploma In Telecommunication Engineering - undefined
New Era College
01.2014
Skills
- Desktop Support
- Troubleshooting
- Service assurance
- Microsoft technologies
- Network operations
- IT maintenance
- Systems administration
- Diagnostic skills
- Server Support
- Hardware faults
- Infrastructure control
- IT management
- Technical proficiency
- Software support
- Computer operations
- Network management
- IT infrastructure
- Switching and routing
- Ruckus switch
- End user support
- Firewalls and security
- Traffic engineering
- Diagnosis of desktop, application, networking and infrastructure issues
- Troubleshooting computers, laptops and mobile devices
- Installing and configuring computer hardware systems and IT software
- Operational knowledge and understanding network infrastructure management
- Knowledge of operating systems including Windows, Linux, and Mac OS
- Basic knowledge of scripting languages such as Python and JavaScript
- Familiarity with security best practices, such as network security and data protection
- Firm understanding of Wi-Fi, wireless solutions and related components
- Undertaking analysis, diagnosis and resolution of client problems
- Producing documentation and reports to a high standard
- Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
- Providing first-level support to users by following long established procedures
Certification
- Certificate in Fortigate Operator
- Certificate in Veeam
- Certificate in Acronis
- Cyberprotect
- Certificate in MS 900 Fundamentals
Languages
English
Setswana
Personal Particulars
06/18/91, Motswana, Female, Single
Attributes
- Well organized
- Communicating clearly
- Critical thinking
- Highly analytical
- Results oriented
- Professional conduct
- Problem solving
- Attention to details
- Strong work ethic
- Tactful and articulate
- Target driven
- Integrity and trust
- Team orientated
- Strong customer focus
- Computer literate
- Assertive and decisive
- Impeccable punctuality
- Friendly personality
- Positive attitude
References
Available on Request
Timeline
ICT LEVEL 1 NETWORKING ENGINEER
IT-IQ
10.2023 - Current
ENGINEER TRAINEE/IT OFFICER
Department of Broadcasting Services
08.2021 - 01.2022
ACCESS NETWORKS TECHNICIAN INTERN
Botswana Telecommunication Corporation
03.2017 - 08.2019
FIELD ENUMERATOR
Statistics Botswana
10.2015 - 12.2016
IT OFFICER
Primeone
- 09.2023
Bachelor of Science in Telecommunication Engineering -
New Era College
Advanced Diploma In Telecommunication Engineering - undefined
New Era College
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