Tshepiso Luther Motlokwa
Gabane
Summary
Seeking to be part of an organization that excels in providing exceptional service to the public, while also offering ample challenges for expanding knowledge and experience. Eager to find a position that enhances interpersonal, research, and communication skills, and maintains connections with people. Approach work with self-confidence, a friendly demeanor, and as a hardworking and committed individual. Consistently set apart as an example among colleagues due to integrity, dependability, and leadership qualities.
Overview
16
16
years of professional experience
Work History
Operations Officer/Tax Consultant
Rate One Accounting (Pty) Ltd
02.2017 - Current
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Coordinated logistics planning, optimizing supply chain efficiency and minimizing delays in product delivery.
- Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.
- Reviewed budgets regularly to identify potential cost-saving opportunities without compromising service or product quality.
- Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Negotiated supplier discounts to improve bottom line.
- Leveraged meeting minutes to measure progress and accountability.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Evaluated client financial records to identify opportunities for reducing taxable income through strategic planning.
- Advised clients on best practices for maintaining compliance with changing tax regulations, avoiding costly penalties.
- Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
- Reviewed client financial statements to ensure proper classification of expenses for optimal tax benefits.
- Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
- Collaborated with accounting teams to integrate financial data into accurate tax reporting.
- Negotiated payment plans with taxing authorities on behalf of financially distressed clients, easing their burden.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Facilitated communication between clients and tax authorities.
Trainer (Bottom polisher)
Laurelton Diamonds Botswana
01.2009 - 10.2014
- Health and safety officer- for 3 years
Youth chairman
Christian Assemblies In Botswana
01.2010 - 01.2012
Chairman of a Branch
Botswana Diamond workers union
01.2010 - 01.2011
Education
Attendance Certificate - Practical Training in Accouting And Taxation
Rate One Centre of Experience
Gaborone09.2023
Occupational Health and Safety
University of Botswana
Gaborone06.2012
Gaborone Secondary School
01.2006
Mogoditshane Junior Secondary School
01.2004
Skills
- Good interpersonal skills
- Computer literate
- Good communication skills
Otherpersonalattributes
- Time competent
- Loyal
- Neat
Careeraspiration
To be part of an organization that provides excellent service to the public and ample challenges that would help me broadens up my knowledge and experience. I therefore seek position that will enhance my interpersonal, research and communication skills. A job that will keep me connected to people.
Personal Information
- ID Number: 076514815
- Date of Birth: 08/19/87
- Gender: Male
- Nationality: Motswana
- Marital Status: Single
Hobbies and Interests
- Doing community work
- Singing
- Reading & music
- Going to church
Timeline
Operations Officer/Tax Consultant
Rate One Accounting (Pty) Ltd
02.2017 - Current
Youth chairman
Christian Assemblies In Botswana
01.2010 - 01.2012
Chairman of a Branch
Botswana Diamond workers union
01.2010 - 01.2011
Trainer (Bottom polisher)
Laurelton Diamonds Botswana
01.2009 - 10.2014
Occupational Health and Safety
University of Botswana
Gaborone Secondary School
Mogoditshane Junior Secondary School
Attendance Certificate - Practical Training in Accouting And Taxation
Rate One Centre of Experience
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