Tshepiso Kitso Bakhobi
Gaborone
Summary
Hard-working, detail-oriented telecommunications professional. Adept in reading instructions and carrying them out with little or no
supervision. Skilled problem solver when issues seem to prevent progress from being made. Efficient while working as an individual as well as in a team setting. Aware of hazards to work safely even in the most demanding of environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
MARKETING AND ADMISSIONS OFFICER
New Era College
Gaborone
05.2022 - Current
- Implementing of processes and procedures on marketing, communications, student recruitment, admission and enrolment
- Handling recruitment, admissions, enrolment and welfare of all students and preparing monthly reports and analyzing on their welfare
- Continuously monitoring and assessing the financial impact of all students across all programmes
- Delivering on student registration processes, records creation and management of individual learner’s records in collaboration with Records Unit
- Attending to critical and strategic correspondences, e-mails with internal, external stakeholders including parents / guardians of the learners as necessary from time to time
- Performing and delivering on all Marketing, Communications, Admissions and Creative Studio units day to day tasks and support the departmental unit leads
- Participating in building a dynamic digital Information and data Infrastructure through compilation, monitoring and evaluation of all related student data
- Utilize the system daily to facilitate easy management analysis of both electronic and non-electronic records of registered students.
TELECOMMUNICATIONS TECHNICIAN
New Era College
Gaborone
03.2014 - 04.2022
- Maintained Electronic Communication Systems and Equipment
- Renewal of Licenses of Technical equipment and software’s
- Installed Networking devices and software such as GNS3 and Packer Tracer
- Supervision of research projects
- Planned and budgeted for Lab activities
- Scheduled maintenance of equipment by vendors
- Troubleshoot communication and computer systems e.g
- Packer tracer
- Conducted training on operation of equipment and systems e.g
- TCP/IP Trainer, Microwave trainers, Optical Fiber trainer
CALL CENTRE
AGENT, Orinoco Call Centre
Gaborone
08.2013 - 12.2013
- Provided technical support to customers via the 111 helpline
- Provided Customer Service on Mascom Services
POLICE OFFICER
Botswana Police Service, Maun
01.2005 - 07.2010
- Attended to customer requests
- Patrolled and instilled Police visibility
- Case management
- Certified documents
- Processed subsistence allowance for officers
- Prepared of weekly, monthly and annual returns
- Updated files for police officers on the Infinium HR System
- Processed of payments for special constables and auxiliary staff
- Renewed and issued of arm licenses
- Enforced all written laws as outlined by the Police duties.
Education
BBA - Leadership And Change Management
Botswana Open University
GaboroneBasic Policing Skills
Botswana Police College
OtseAdvanced Diploma - Telecommunications Systems
City And Guilds
Gaborone07.2013
Skills
- Education Administration
- Customer Relationship Management
- Contact Management System
- Cash Register Operations
- Departmental Collaboration
- System Verification
- Customer Acquisition
- Constructive Feedback
- Budgetary Management
- Product Sales
- Customer Experience
- Brand Development and Awareness
References
REFERENCES
Bogosi Monyamane
New Era College
bmonyamane@neweracollege.ac.bw
T: 3933533 C: 76453099
Pearson Sibanda
New Era College
psibanda@neweracollege.ac.bw
Certification
- Certified Fiber Optic Technician, Triple Play Fiber Optic Solutions - 2016
- Certified Fiber Optic Design and FTTH Specialist, Triple Play Fiber Optic Solutions - 2017
- Fundamentals of Project Planning and management Training - 2018
- Occupational Health and Safety Training - 2020
- Fiber Optic Installation Training - 2019
- Assessor Training - 2023
- Moderator Training - 2023
- Customer Relations Management, European Business University - 2022
- Certified Google IT Professional, Google - 2020
- Data Center, Furukawa Electric LatAm - 2021
- Public Management and Governance Training - 2021
Timeline
MARKETING AND ADMISSIONS OFFICER
New Era College
05.2022 - Current
TELECOMMUNICATIONS TECHNICIAN
New Era College
03.2014 - 04.2022
CALL CENTRE
AGENT, Orinoco Call Centre
08.2013 - 12.2013
POLICE OFFICER
Botswana Police Service, Maun
01.2005 - 07.2010
BBA - Leadership And Change Management
Botswana Open University
Basic Policing Skills
Botswana Police College
Advanced Diploma - Telecommunications Systems
City And Guilds
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