TSHOLOFELO OAGENG
Gaborone,Botswana
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into administration and management initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resource Officer
Crossroads Distribution
08.2022 - Current
- Develop and execute recruitment strategies to attract skilled bulk vehicle operators and other key personnel
- Oversee onboarding processes to ensure all new hires are prepared for compliance and safety requirements
- Design, implement, and monitor comprehensive training programs for bulk vehicle operators, with a focus on fuel handling, safety protocols, and route optimization
- Conduct regular refresher courses and certifications to maintain high operational and safety standards
- Collaborate with industry experts and regulatory bodies to ensure training content meets current legal and operational requirements
- Ensure all employees, particularly bulk vehicle operators, comply with local, national, and international transportation and fuel-handling regulations
- Maintain up-to-date knowledge of industry regulations and provide regular updates and training to staff
- Oversee record-keeping for certifications, licenses, and compliance documentation
- Act as a point of contact for bulk vehicle operators, addressing concerns and fostering a positive work environment
- Promote a culture of accountability and teamwork among operational staff
- Develop and enforce policies related to health, safety, and environmental compliance, specifically tailored to bulk fuel transportation
- Monitor adherence to safety protocols during loading, unloading, and transportation of fuel
- Conduct regular safety audits and investigations to prevent incidents and ensure compliance
- Implement performance evaluation systems for bulk vehicle operators, tracking key metrics such as safety records, delivery efficiency, and compliance adherence
- Recognize and reward high-performing operators while identifying areas for improvement
- Develop competitive compensation packages and benefits for bulk vehicle operators to attract and retain talent
- Ensure timely payroll processing and resolution of any compensation-related issues
- Track and report on training completion rates, compliance adherence, and operator performance
- Use data insights to refine training programs and improve operational efficiency
- Foster a diverse and inclusive work environment, ensuring equal opportunities for all employees, including bulk vehicle operators
- Collaborate with operations and compliance teams to align HR strategies with the company’s focus on safety and efficiency
- Engage with external training providers and regulatory bodies to ensure best practices in bulk fuel transportation
Human Resource Officer
Sun Plastics Pty (ltd)
Gaborone
05.2020 - 07.2022
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices
- Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns
- Coordinated employee placements and administrative details
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages
- Facilitated employee relations, benefits administration, and performance management initiatives to support workforce needs
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions
- Conducted check-ins with employees to assess workplace health and personnel engagement
- Drafted and documented employee handbook and company policies to reduce compliance risks
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws
- Conducted performance reviews and provided feedback to managers on employee performance
- Developed and implemented onboarding and orientation programs for new employees
- Developed and monitored employee recognition programs
Administration Officer
AFRITEC Personal Finance
Palapye
04.2018 - 04.2020
- Prepared agendas and took notes at meetings to archive proceedings
- Aided colleagues, managers, and customers through regular communication and assistance
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Managed company schedule to coordinate calendar and arrange travel
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives
- Created, prepared, and delivered reports to various departments
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Processed purchase orders, service contracts and financial reports
- Managed team petty cash, purchase orders and account transactions
- Drafted and distributed invoices for outstanding payments
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment
- Delivered performance reviews, recommending additional training or advancements
- Managed daily payment processing and drafted related financial documents
- Collected, validated, and distributed information to employees
- Computerized office activities, maintained customer communications, and tracked records through delivery
- Entered and maintained departmental records in company database
- Maintained personnel records and updated internal databases to support document management
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments
- Leveraged bookkeeping software and automated processes to reduce errors
- Troubleshot employee concerns and recommended corrective actions
Administration Assistant Intern
BLACK-OAK Consultancy
Gaborone
01.2016 - 07.2016
- Recorded expenses and maintained accounting records
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Executed record filing system to improve document organization and management
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Drafted agendas, recorded minutes, and generated documents to facilitate meetings
- Prepared weekly employee work schedules to meet operational needs
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Composed inter-office correspondence and provided product and service information to customers
- Managed accounts payable and receivable to gain a better sense of overall financial stability and liquidity
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
Education
Bachelor Of Arts (Honors) - Business Administration
Worcester University
12.2017
Advanced Diploma - Advanced Diploma in Business
Institute of Development Management
Gaborone, Botswana11.2015
BGCSE -
Gaborone Senior School
Botswana11.2013
Skills
- Strategic Thinking
- Technical competence
- Contract Management
- Professional Development
- Compliance
- Policy and procedure modification
- Report Analysis
- Administrative Support
- Innovative Thinking
- Teamwork
- Records management
- Quality Assurance
- Recruitment
- Organizational development
Languages
- English, Full Professional
- Setswana, Full Professional
Certification
- Drivers License (class B)
Timeline
Human Resource Officer
Crossroads Distribution
08.2022 - Current
Human Resource Officer
Sun Plastics Pty (ltd)
05.2020 - 07.2022
Administration Officer
AFRITEC Personal Finance
04.2018 - 04.2020
Administration Assistant Intern
BLACK-OAK Consultancy
01.2016 - 07.2016
Bachelor Of Arts (Honors) - Business Administration
Worcester University
Advanced Diploma - Advanced Diploma in Business
Institute of Development Management
BGCSE -
Gaborone Senior School
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