Tumelo Basupi
IT Security Engineer
Francistown,NE
Summary
Versatile and results-driven professional with extensive experience in IT support, systems administration, technical operations, and sales covering a wide base of customer service. Skilled in managing IT infrastructure, implementing system upgrades, providing user training, and delivering customer-focused solutions, products and services across various industries including Mining, Education and Government sectors. Adept at coordinating teams, improving operational efficiency, and driving measurable outcomes. Strong communicator with proven problem-solving and analytical skills, committed to leveraging technical expertise and leadership abilities to support organizational goals, push sales and manage inventory in a large scale.
Overview
7
7
years of professional experience
1
1
Language
Work History
Warehouse Administrator
KANU Equipment
Orapa, Central
11.2025 - Current
- Delivery of purchase orders to suppliers via mail or supplier portal.
- Capturing stock orders on SAGE and SAP (Debswana system)
- Confirming receipt of purchase orders and providing ETAs with a stipulated time frame.
- Ensuring all incoming consignments are verified against supplier invoices, receipted and correctly binned.
- Ensuring ordered goods are accurately picked as per customer invoices.
- Ensuring all relevant documentation such as memos and notes are signed for customer delivery.
- Leading scheduled stock count sessions
- Liaising with sales administrators, export administrators, managers and vendors regarding
- Planning stock replenishment schedules and documentation.
Sales Representative
KANU Equipment
04.2023 - 10.2025
- Managed inventory and sales of parts, fulfilling hundreds of orders on a quarterly basis.
- Coordinated with warehouse teams, reducing stock shortages on an annual quarterly target and improving delivery efficiency.
- Identified parts on equipment components\parts, increasing repeat client purchases by asking for customer feedback and making relevant improvements where possible.
- Quote, sales, and purchase order generation.
- Customer relations management and goods process tracking and recording.
- Marketing and analyzing data to drive sales.
- Establishing and attracting new customers and building brand recognition.
- Exhibiting strong brand knowledge and support on specific product offerings.
ICT Support Officer
Botswana Accountancy College
07.2021 - 04.2023
- Supported over 1000 students and staff across multiple campuses in computer-based exams and IT systems. Exams support and administration (CIPS, AAT, ACCA, CIMA).
- Gadget allocation issuance (laptops, tablets, pen tablets, modems, desktops, sim cards).
- Led system upgrades (software and hardware) and implementations, with a continuous aim at reducing downtime and improving user satisfaction.
- Conducted 100+ staff training sessions, improving system adoption and workflow efficiency.
- Monitored service desk operations and closed requests/tickets, achieving a 95% issue resolution rate within SLA.
- Events coordination and collaboration (Open day, Meetings, SRC elections)
- Computer laboratory setup and tuning (AAT and CIMA)
- Ran maintenance on hardware and security protocols to keep systems safe and up to date.
Systems Administrator
Registrar of Deeds, Government of Botswana
03.2020 - 06.2021
- Migrated more than thousands of records from paper-based to digital systems, improving data retrieval time compared to the manual system.
- Implemented IT security protocols, reducing system errors and breaches and provided training on cyber security.
- Conducted user training for over fifty staff members, increasing compliance with new systems.
IT Technician
Kabanana IT Solutions
05.2019 - 02.2020
- Provided IT support and hardware repairs, resolving as many walk-in and scheduled queries as possible.
- Delivered network setups and technical solutions that improved system reliability for small businesses.
- Sold over two hundred computers, accessories, and gadgets, contributing directly to company revenue.
Education
Bachelor of Information Systems - Business Information Systems Degree
University of Botswana
Gaborone, Botswana06.2018
Botswana General Certificate of Secondary Education - BGCSE
Matshegke Hill School
Bobonong, Botswana06.2011
Skills
Technical & IT Skills
IT Support & User Training
Network & Database Management
System Implementation
Microsoft 365
Microsoft Azure Cloud
Microsoft Azure SQL
MySQL
Python
Power BI
SAGE X3
Copilot
Oracle
Pastel Accounting Software
Pearson VUE Exam Manager
Sophos
Point of Sale system installation
Cloud Solutions
Cybersecurity Best Practices
Data Migration & Protection
Microsoft Visio
Lucid chart
SAP
Operations & Data Management
Data Management
IT Governance
Service Operation (Service Desk)
Inventory Management & Control
Warehouse Operations & Coordination
Logistics Coordination
Equipment Component Knowledge
OEM Standards Compliance
Survey monkey
Active Directory
Soft Skills
Team Lead capable
Critical and Analytical thinking
Problem solving
Mentoring and Coaching
Research & Reporting
Excellent interpersonal & public speaking
Impact & Influence
Accountable
Customer Orientation
Sales, Marketing & Project Skills
Sales Management
Retail Sales Management
Customer Support & Service
Developing Sales Strategies
Market Research & Analysis
Event Coordination & Promotion
FinTech Product Knowledge
Social Media Marketing & Content Creation
Budget Management
Project Management
Team Leadership & Coordination
Store Management
Monitoring and reporting
Partnership and collaboration
Interests
Boxing Strategy Games Orating
References
Available upon request
EXTRACURRICULAR ACTIVITIES
IT Support | Business Clinic | Jan 2017 – Dec 2018 Managed IT incidents and inventory and operated a revenue-generating printing service. Committee Member | Botswana Work Camps Association | May 2013 – Feb 2014 Participated in volunteer and charity activities.
COURSES & TRAINING
- Diploma in GDPR and Data Protection – Completed in October 2025.
- Diploma in Project Management in Practice – Present
- Fundamentals of AZURE (Microsoft), Botswana Accountancy College – Jul 2023
- Generative AI (Microsoft Co-Pilot) – Nov 2024
INTERNSHIPS AND ATTACHMENTS
- Trainee | Sefalana, Francistown | May 2014 – Aug 2014
- Assisted with sales promotions, staff supervision, buying control, and management reporting, and department rotation in order to learn various functions on the organization.
- Systems Analyst Intern | Ministry of Investment Trade & Industry, Gaborone | May 2016 – Aug 2016
- Supported users on system updates, troubleshooting, and technical issue resolution.
Timeline
Warehouse Administrator
KANU Equipment
11.2025 - Current
Sales Representative
KANU Equipment
04.2023 - 10.2025
ICT Support Officer
Botswana Accountancy College
07.2021 - 04.2023
Systems Administrator
Registrar of Deeds, Government of Botswana
03.2020 - 06.2021
IT Technician
Kabanana IT Solutions
05.2019 - 02.2020
Bachelor of Information Systems - Business Information Systems Degree
University of Botswana
Botswana General Certificate of Secondary Education - BGCSE
Matshegke Hill School