Tumelo Basupi
IT Security Engineer
Francistown,NE
Summary
Versatile and results-driven professional with extensive experience in IT support, systems administration, technical operations, and sales covering a wide base of customer service. Skilled in managing IT infrastructure, implementing system upgrades, providing user training, and delivering customer-focused solutions, products and services across various industries including Mining, Education and Government sectors. Adept at coordinating teams, improving operational efficiency, and driving measurable outcomes. Strong communicator with proven problem-solving and analytical skills, committed to leveraging technical expertise and leadership abilities to support organizational goals, push sales and manage inventory in a large scale.
Overview
7
7
years of professional experience
1
1
Language
Work History
Warehouse Administrator
KANU Equipment
Orapa, Central
11.2025 - Current
- Delivery of purchase orders to suppliers via mail or supplier portal.
- Capturing stock orders on SAGE and SAP (Debswana system)
- Confirming receipt of purchase orders and providing ETAs with a stipulated time frame.
- Ensuring all incoming consignments are verified against supplier invoices, receipted and correctly binned.
- Ensuring ordered goods are accurately picked as per customer invoices.
- Ensuring all relevant documentation such as memos and notes are signed for customer delivery.
- Leading scheduled stock count sessions
- Liaising with sales administrators, export administrators, managers and vendors regarding
- Planning stock replenishment schedules and documentation.
Sales Representative
KANU Equipment
04.2023 - 10.2025
- Managed inventory and sales of parts, fulfilling hundreds of orders on a quarterly basis.
- Coordinated with warehouse teams, reducing stock shortages on an annual quarterly target and improving delivery efficiency.
- Identified parts on equipment components\parts, increasing repeat client purchases by asking for customer feedback and making relevant improvements where possible.
- Quote, sales, and purchase order generation.
- Customer relations management and goods process tracking and recording.
- Marketing and analyzing data to drive sales.
- Establishing and attracting new customers and building brand recognition.
- Exhibiting strong brand knowledge and support on specific product offerings.
ICT Support Officer
Botswana Accountancy College
07.2021 - 04.2023
- Supported over 1000 students and staff across multiple campuses in computer-based exams and IT systems. Exams support and administration (CIPS, AAT, ACCA, CIMA).
- Gadget allocation issuance (laptops, tablets, pen tablets, modems, desktops, sim cards).
- Led system upgrades (software and hardware) and implementations, with a continuous aim at reducing downtime and improving user satisfaction.
- Conducted 100+ staff training sessions, improving system adoption and workflow efficiency.
- Monitored service desk operations and closed requests/tickets, achieving a 95% issue resolution rate within SLA.
- Events coordination and collaboration (Open day, Meetings, SRC elections)
- Computer laboratory setup and tuning (AAT and CIMA)
- Ran maintenance on hardware and security protocols to keep systems safe and up to date.
Systems Administrator
Registrar of Deeds, Government of Botswana
03.2020 - 06.2021
- Migrated more than thousands of records from paper-based to digital systems, improving data retrieval time compared to the manual system.
- Implemented IT security protocols, reducing system errors and breaches and provided training on cyber security.
- Conducted user training for over fifty staff members, increasing compliance with new systems.
IT Technician
Kabanana IT Solutions
05.2019 - 02.2020
- Provided IT support and hardware repairs, resolving as many walk-in and scheduled queries as possible.
- Delivered network setups and technical solutions that improved system reliability for small businesses.
- Sold over two hundred computers, accessories, and gadgets, contributing directly to company revenue.
Education
Bachelor of Information Systems - Business Information Systems Degree
University of Botswana
Gaborone, Botswana06.2018
Botswana General Certificate of Secondary Education - BGCSE
Matshegke Hill School
Bobonong, Botswana06.2011
Skills
Technical & IT Skills
Interests
Boxing Strategy Games Orating
References
Available upon request
EXTRACURRICULAR ACTIVITIES
IT Support | Business Clinic | Jan 2017 – Dec 2018 Managed IT incidents and inventory and operated a revenue-generating printing service. Committee Member | Botswana Work Camps Association | May 2013 – Feb 2014 Participated in volunteer and charity activities.
COURSES & TRAINING
- Diploma in GDPR and Data Protection – Completed in October 2025.
- Diploma in Project Management in Practice – Present
- Fundamentals of AZURE (Microsoft), Botswana Accountancy College – Jul 2023
- Generative AI (Microsoft Co-Pilot) – Nov 2024
INTERNSHIPS AND ATTACHMENTS
- Trainee | Sefalana, Francistown | May 2014 – Aug 2014
- Assisted with sales promotions, staff supervision, buying control, and management reporting, and department rotation in order to learn various functions on the organization.
- Systems Analyst Intern | Ministry of Investment Trade & Industry, Gaborone | May 2016 – Aug 2016
- Supported users on system updates, troubleshooting, and technical issue resolution.
Timeline
Warehouse Administrator
KANU Equipment
11.2025 - Current
Sales Representative
KANU Equipment
04.2023 - 10.2025
ICT Support Officer
Botswana Accountancy College
07.2021 - 04.2023
Systems Administrator
Registrar of Deeds, Government of Botswana
03.2020 - 06.2021
IT Technician
Kabanana IT Solutions
05.2019 - 02.2020
Bachelor of Information Systems - Business Information Systems Degree
University of Botswana
Botswana General Certificate of Secondary Education - BGCSE
Matshegke Hill School