Tumo Ntwayagae
Gaborone
Summary
Dynamic individual with hands-on experience in Customer service and Sales and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Experienced in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Possesses strong analytical skills to interpret data, and optimize company efforts. Adept at communicating effectively, collaborating with cross-functional teams, and solving complex problems. Committed to staying ahead of industry trends and delivering impactful solutions that enhance customer experiences and drive business success.
Overview
6
6
years of professional experience
Work History
Data Capturer
Tsholetsa House
01.2024 - 09.2024
- Accurately entered and updated large volumes of data into various databases and systems, ensuring high levels of precision and consistency
- Conducted regular data quality checks to identify and rectify discrepancies, improving overall data integrity
- Managed and safeguarded confidential information, adhering to privacy and security protocols to protect sensitive data
- Troubleshot and resolved data entry issues, minimizing disruptions and maintaining operational efficiency
- Provided support in data analysis by generating reports and summaries, aiding in strategic planning and operational improvements
- Collaborated with team members to identify and rectify discrepancies in data entries
Marketing Officer
Clean Air Technologies PTY (LTD)
07.2021 - 11.2022
- Conducted and evaluated market research to adjust the company marketing strategy to meet current marketplace trends and competitive conditions to enhance business operations
- Supporting the sales and communication teams by setting up schedules and timelines for meeting goals and executing strategies
- Memorized all company products and services to be able to answer all customer questions quickly and efficiently and make relevant upsells
- Collaborated with the team to create and implement relevant and engaging social media plans
- Analyzed customer feedback on social media pages to better improve service delivery
Sales Consultant
Truworths PTY LTD
01.2019 - 08.2019
- Handled cash transactions accurately while adhering to established security procedures.
- Performed cash, card, and check transactions to complete customer purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Responded to telephone and in-person requests for information
- Recommended complementary purchases to customers, increasing revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting and exceeding personal quotas
- Maximized customer retention by resolving customer issues quickly
- Maintained organized, presentable merchandise to drive sales
Marketing & Communications Intern
The Business Centre
05.2018 - 08.2018
- Monitored social media questions and comments and appropriately responded
- Collaboratively designed and implemented advertising and public relations activities
- Assisted with planning and hosting of marketing events
- Identified appropriate marketing channels and target customers for campaigns
- Updated customer database and generated lists and counts for direct marketing projects
Education
Diploma - Digital Marketing
Alison
01.2023
BBA - Marketing
University of Botswana
05.2022
Skills
- Customer Service
- Numeric Data Entry
- Adaptability
- Strategic Planning
- Problem-solving skills
- Market research
- Accuracy and Precision
- Teamwork
- Strong work ethic
Languages
English
Setswana
Timeline
Data Capturer
Tsholetsa House
01.2024 - 09.2024
Marketing Officer
Clean Air Technologies PTY (LTD)
07.2021 - 11.2022
Sales Consultant
Truworths PTY LTD
01.2019 - 08.2019
Marketing & Communications Intern
The Business Centre
05.2018 - 08.2018
BBA - Marketing
University of Botswana
Diploma - Digital Marketing
Alison
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