Veronica Matta
Berlin
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Waitress
The Hoxton, Charlottenburg
09.2024 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Bartender
Ssam Korean Barbeque
04.2024 - 08.2024
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Bartender/ Waitress/Kitchen Assistant
Degusteria Km0
08.2021 - 12.2023
- Enthusiastically and appealingly described food and drink specials to guests.
- Poured drinks using standard pour according to specifications.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender/ Waitress
Zushi
04.2021 - 07.2022
- Waited on multiple customers at the bar and throughout the bar area.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Served each guest courteously, quickly and efficiently.
Tourist Guide
Yestour
10.2018 - 10.2019
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Maintained vehicles and audio equipment to keep resources working and available for tour use.
Waitress
Hard Rock Cafe
05.2018 - 09.2018
- Promptly and empathetically handled guest concerns and complaints.
- Greeted customers and provided excellent customer service.
- Verified that prepared food met all standards for quality and quantity.
- Prepared a variety of foods according to customers\' orders or supervisors\' instructions, following approved procedures.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Waitress
Ya Halla Brixton Restaurant
09.2017 - 04.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
Education
Bachelor of Arts -
Accademia Di Belle Arti Di Urbino"
High School Diploma -
Istituto D'Arte Enrico Ed Umberto Nordio
07.2014
Skills
- Engaging and friendly personality
- Hard worker
- Quick learner
- Exceptional customer service
- Point of Sale (POS) system operation
- Creative mixology
- Attending multiple customers
- Food Preparation
- Beverage Preparation
- Food Service
- Responsible Alcohol Service
- Handling Difficult Customers
Timeline
Waitress
The Hoxton, Charlottenburg
09.2024 - Current
Bartender
Ssam Korean Barbeque
04.2024 - 08.2024
Bartender/ Waitress/Kitchen Assistant
Degusteria Km0
08.2021 - 12.2023
Bartender/ Waitress
Zushi
04.2021 - 07.2022
Tourist Guide
Yestour
10.2018 - 10.2019
Waitress
Hard Rock Cafe
05.2018 - 09.2018
Waitress
Ya Halla Brixton Restaurant
09.2017 - 04.2018
Bachelor of Arts -
Accademia Di Belle Arti Di Urbino"
High School Diploma -
Istituto D'Arte Enrico Ed Umberto Nordio