Vicky Hill

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Performed esthetics services to enhance beauty and build customer self confidence.

Served as a Human Resource Specialist (Military) responsible for planning, monitoring

and maintaining various military HR programs for US Army Garrison Yongsan - Casey. Independently researched and applied applicable regulations, policies, and precedents to military personnel staffing functions for

military personnel serviced by USAG. Provided assistance and guidance on a wide range of personnel

actions, evaluations, awards, records updates, permanent change of station (PCS)/temporary change of

station (TCS) orders, and retirements affecting civilian, enlisted, warrant and commissioned officer

personnel. Conducted effective briefings on basic HR topics, accessing basic HR automated systems,

reviewing documents for completeness and accuracy, identifying and resolving discrepancies, and

providing timely and courteous customer service. Effectively handled routine customer inquiries via

telephone and email, referred customers to the appropriate work center, coordinated with supported unit

administrative personnel, conducted Soldier interviews, in-process and out-process Soldiers using a

standard checklist, accessed standard automated systems such as eMILPO, TOPMIS II, iPERMS, EDAS,

INPROC/OUTPROC, TRANSPROC III, updated emergency casualty documents and enlisted/officer data

elements, scan and transmited document images for electronic filing, performed DEERS administration and

issuance. Performed as an effective HR specialist within the confines of military HR work centers that

include Confidential Personnel Records, Information Systems and Automation Support, In & Out

Processing, DEERS/Identification Card Management, Soldier Readiness Processing, Soldier Actions,

Promotion Processing, Reassignment Processing, Trainee/Student Personnel Actions, Casualty and Line

of Duty Management, Strength Management, Administrative Services (including Official Mail and

Distribution), Transition Processing, Retirement Services. Managed employee performance. Followed clearly detailed procedures in performing

simple, repetitive tasks in a sequential manner. Collected workload and performance information using

established quality control metrics within the HR work center. Reviewed all documents for completeness

and accuracy, identifying and resolving discrepancies, and providing timely and courteous customer

service. Screened reassignment rosters and processes military personnel for reassignment. Prepared

separation documentation, handled official mail, and maintained local administrative files.

• Served 30% higher than average sales for a $69.4 million dollar luxury property.
• Successfully managed company's social media page; developed ads in order to promote business and increase social media foot print.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.

• Provided the highest level of customer service, built rapport and maintained relationships with surrounding locals within area.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal requirements.
• Coordinated and held resident events every month.