Wame Morgan
Care Support Worker
Palapye,Botswana
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
7
7
Certifications
1
1
Language
Work History
Shop Assistant
PPE Express
Palapye , Botswana
02.2023 - Current
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Waitress
Tipsy Guru Investments
Gaborone , Botswana
01.2021 - 01.2023
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
BGCSE -
Lotsane Senior School
Palapye 01.2019 - 11.2020
Skills
Care plan assessment
Medication Administration
Patient care
Flexible schedule and availability
Meal planning and preparation
Progress documentation
Dependable and Responsible
Organization and Time Management
Flexible and Adaptable
Planning and Coordination
Good Telephone Etiquette
Teambuilding
Organization
Sales trends
Upselling and cross-selling
Relationship building
Excellent Communication
Training and Development
Teamwork and Collaboration
Certification
IELTS UKVI General, British Council
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Tuberculosis Medical Certificate, IOM
06-2023
Police Clearance Certificate, Botswana Police Service
06-2023
Mental Health Awareness, Florence Academy
06-2023
IELTS UKVI General, British Council
04-2023
Medical Administration, Florence Academy
04-2023
Basic Life Support, Florence Academy
04-2023
Bed Rail Safety: Bitesize Learning, Florence Academy
04-2023
Shop Assistant
PPE Express
02.2023 - Current
Waitress
Tipsy Guru Investments
01.2021 - 01.2023
BGCSE -
Lotsane Senior School
01.2019 - 11.2020