Annah Kennedy
Gaborone
Summary
Dynamic sales professional with a proven track record at Botswana Life, excelling in product presentation and client relationship building. Adept at achieving sales targets and enhancing customer service management, I leverage strong communication skills to foster lasting client connections and drive business growth. Committed to delivering exceptional results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Direct Sales Agent
Botswana Life
Maun
08.2024 - Current
- Effectively presenting insurance products, detailing benefits and coverage options.
- Assisting customers in completing applications and processing documentation efficiently.
- Engaging potential clients through proactive outreach and relationship-building initiatives.
- Maintaining accurate records of client interactions and transactions in the system.
- Collaborating with team members to achieve sales targets and enhance service promotion.
Site Supervisor
Green Gem Nursery
09.2022 - 09.2023
- Supervised daily operations and staff activities at the hydroponics unit( plant nursery)
- Monitored plant health and ensured proper care for all the plants.
- Coordinated inventory management and restocked supplies as needed.
- Maintained equipment, ensuring all tools were in good working order.
- Implemented best practices for waste management and recycling initiatives.
- Collaborated with team members to improve workflow efficiency on site.
- Established and maintained close working relationships with staff, clients and vendors.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Supervised projects to uphold schedule requirements and quality demands.
- Communicated daily progress and incident reports to clients and corporate offices.
- Participated in job-site meetings with contractors, owners, architects, engineers, as necessary.
Micro Finance Monitoring officer
Citizen Entrepreneurial Development Agency(CEDA)
02.2021 - 02.2022
- Collected monitoring documents from clients, e.g., proof of payments, and business records.
- Cross-selling of CEDA products to suitable clients.
- Implementing effective strategies to minimize portfolio arrears.
- Negotiating payment plans with clients to bring accounts to order.
- Effective customer service minimizes customer complaints and queries.
- Assisted in preparing reports on program performance and stakeholder engagement.
- Maintained accurate records of monitoring activities and project findings.
- Provided advice and guidance on best practice processes for monitoring activities.
Call centre Agent
Direct Bpo
Gaborone
09.2020 - 01.2021
- Assisted customers with inquiries and provided accurate information.
- Managed high call volume while maintaining professionalism and patience.
- Resolved customer complaints through effective communication and problem-solving skills.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, sim cards registration, unblocked sim cards, helped refreshed internet settings for clients and other customer service related issues.
Education
Bachelor of Science - Agricultural Economics
Botswana University of Agriculture And Natural Res
Gaborone, Sebele11-2020
High School Diploma -
Mogoditshane Senior School
Gaborone, Mogoditshane11-2015
High School Diploma -
Insurance Training Institute
GaboroneSkills
- Product presentation
- Customer onboarding
- Sales documentation
- Client relationship building
- Sales target achievement
- Customer service management
Languages
English
First Language
Timeline
Direct Sales Agent
Botswana Life
08.2024 - Current
Site Supervisor
Green Gem Nursery
09.2022 - 09.2023
Micro Finance Monitoring officer
Citizen Entrepreneurial Development Agency(CEDA)
02.2021 - 02.2022
Call centre Agent
Direct Bpo
09.2020 - 01.2021
Bachelor of Science - Agricultural Economics
Botswana University of Agriculture And Natural Res
High School Diploma -
Mogoditshane Senior School
High School Diploma -
Insurance Training Institute
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