Claudia Manuel
Administration, Human Resources & Programme Management Professional
Gaborone
Summary
Highly experienced NGO professional with over 8 years of progressive experience (2018–2025) in administration, human resources, board governance, programme management, monitoring & evaluation, and donor reporting. Proven ability to manage complex organisational functions while supporting senior leadership as a Director’s Personal Assistant and Board Secretary. Strong track record in successful proposal development, compliance, and donor engagement with United Nations High Commissioner for Refugees (UNHCR),Save The Children International, HER VOICE, Global Fund,African Comprehensive HIV/AIDS Partnerships (ACHAP), Botswana National Youth Council(BNYC), the French Embassy, and the American Embassy. Detail-oriented, highly organised, and committed to accountability, safeguarding, and results-driven programming.
Overview
7
7
years of professional experience
1
1
Certification
4
4
Languages
Work History
Administration Officer | Board Secretary | Human Resources Officer | M&E Focal Person
Skillshare International Botswana
01.2018 - 01.2025
- Administration & Executive Support - Provided high-level administrative and personal assistant support to the Director, including diary management, correspondence, reporting, and coordination with partners and donors. - Managed day-to-day office operations, records management, and organisational documentation. - Ensured organisational compliance with statutory, donor, and governance requirements.
- Board Secretariat & Governance - Acted as Board Secretary from 2018–2025. - Prepared Board meeting packs, agendas, and briefing documents. - Took accurate Board minutes, tracked resolutions, and followed up on action points. - Ensured Board compliance with organisational policies, governance standards, and regulatory requirements. - Developed and maintained the Board Manual, including governance policies and terms of reference.
- Human Resources Management (from 2021) - Led Human Resources functions while retaining administration and executive support duties. - Drafted and issued employment contracts and contract renewal letters. - Conducted recruitment processes including advertising, shortlisting, interviews, onboarding, and exit interviews. - Developed the Staff Manual, incorporating HR policies, procedures, and terms of reference. - Maintained personnel files and ensured adherence to labour and organisational policies.
- Proposal Development & Resource Mobilisation - Led and contributed to successful proposal writing for major donors, including: - UNHCR -Save The Children International- HER VOICE - Global Fund - ACHAP - BNYC - French Embassy - American Embassy - Coordinated proposal development processes, ensuring alignment with donor guidelines, organisational strategy, and budgets.
- Monitoring, Evaluation & Reporting (from 2023) - Took up responsibility for Monitoring and Evaluation across three major projects: 1. Refugee Protection and Solutions Project – Funded by UNHCR. 2. Adolescent Girls and Young Women Programme – Focused on rights-based and gender transformative laws, policies, and programmes to reduce HIV incidence and improve health, wellbeing, and rights (Funded by HER VOICE/Global Fund). 3. Empowering Refugee Young Women to Build Confidence and Self-Sustain – Funded by the French Embassy. - Developed M&E tools and frameworks to track outputs, outcomes, and impact. - Maintained and updated activity and reporting platforms to ensure alignment with approved workplans. - Compiled and submitted high-quality narrative to donors in line with reporting schedules.
Education
Bachelor of Arts - Sociology & English
University of Botswana
01.2016
Senior Secondary Education - undefined
Shashe River Senior Secondary School
01.2011
Junior Secondary Education - undefined
Dukwi Junior Secondary School
01.2009
Skills
- Research
- Report Writing
- Proposal Writing
Certification
Protection from Sexual Exploitation and Abuse (PSEA) Certificate
CORE COMPETENCIES
- Office & Organisational Administration
- Board Secretariat & Corporate Governance
- Human Resources Management
- Policy & Manual Development
- Proposal Writing & Grant Management
- Monitoring, Evaluation & Reporting
- Donor Compliance & Reporting
- Stakeholder Engagement
- Safeguarding & PSEA
Timeline
Administration Officer | Board Secretary | Human Resources Officer | M&E Focal Person
Skillshare International Botswana
01.2018 - 01.2025
Senior Secondary Education - undefined
Shashe River Senior Secondary School
Junior Secondary Education - undefined
Dukwi Junior Secondary School
Bachelor of Arts - Sociology & English
University of Botswana