KABELO RABASOMA

Assist in the installation, maintenance, and administration of software systems.
Assist in the installation, maintenance, and administration of the computer network.
Troubleshooting, support, and maintenance of IT equipment.

Provide end-user support and administration.
Ensure timely recording and reporting of all problems related to IT equipment.
Plan and schedule all work within target, keep updated records, and prepare monthly/quarterly reports on all areas of work.

Maintain functional computer laboratories and a regularly updated inventory of ICT equipment.
Train users on the use of computers and useful packages, such as Microsoft Office applications, to ensure transfer of skills in general computer usage, data capturing, report generation, basic programming, etc.
Orientation, induction, and introducing users to coding.
Participates actively in any computer-based projects, tasks, or activities running in the facilities of responsibility.
Identify and work with community groups in the village/region on ICT-related engagements.
Undertake different areas of ICT research in the region of deployment.
Evaluating and reporting to MoBE, DIT, and the BOCRA/UASF on the general progress and status of ICTs in the assigned facilities.

Advising on the choice of e-books, equipment, applications, and other educational resources for the benefit of users.

Contributing to the development of suitable digital literacy content.

Assist the school in setting up a fully functional ICT Club.
Develop and implement ICT solutions capable of addressing day-to-day challenges in the assigned facilities.
Identifies resources needed to carry out one's duties and proposes training needs.

• Configured and implemented IT initiatives to produce measurable business value.
• Aid in installing, managing, and administering software systems.
• Provide end-user support and administration for over 100 staff.
• Troubleshooting, support, maintenance of IT equipment.
• Assist in installation, maintenance, and administration of a computer network.
• Assist with inventory management.
• Assist in installation, maintenance, and administration of software systems.
• Aligned IT solutions and deliverables with company's strategic vision.
• Determined best methods for IT to support key business objectives.

• Assisted with user account management, password resets, and access control
• Participated in team projects to improve IT infrastructure and optimize system performance.
• Identified and immediately resolved issues with network devices
• Maintained network hardware and software and monitored network to support network availability to end users
• Performed day-to-day LAN and WAN administration, maintenance, and support
• Monitored system performance and responded to alerts
• Authored documentation for system configuration and troubleshooting
• Implemented network security measures to minimize data loss
• Managed computer operation scheduling, backup, storage and retrieval functions
• Assisted IT staff on troubleshooting issues and closing calls
• Supported project planning team to promptly address hardware and software problems and network emergencies
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system
• Performed network security design and integration duties
• Installed and configured network printers and other peripheral devices
• Monitored networks and network devices to resolve technical problems quickly
• Resolved issues and escalated problems with knowledgeable support and quality service