Nonofo Lorato Tomeletso
Ramotswa,Botswana
Summary
Dynamic professional with a proven track record in leadership excellence and multitasking efficiency. Demonstrates strong skills in compliance monitoring, staff supervision, and employee training, ensuring effective decision making and conflict resolution. Adept at proactive organisation and effective delegation, enhancing customer service experiences. Committed to fostering a collaborative work environment while pursuing opportunities for career advancement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Principal Pharmacy Technician
Ministry of Health
Gaborone, Botswana
09.2018 - Current
- Handled complaints tactfully and efficiently; maintained customer satisfaction levels.
- Kept accurate records of all dispensed items, adhering strictly to legal requirements.
- Optimised workflow processes to enhance productivity within the team.
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
- Supervised and coordinated work activities of junior officers and new staff to facilitate smooth operations.
- Verified accuracy of prescriptions before dispensing, guaranteeing patient safety.
- Managed supplier relationships to secure timely delivery of medications.
Senior pharmacy technician
Ministry of Health
Francistown
03.2017 - 09.2018
- Liaised effectively with suppliers achieving timely deliveries and cost savings.
- Managed inventory of pharmaceutical supplies to prevent shortages or overstocks.
- Collaborated closely with healthcare teams to provide optimal patient care.
- Implemented quality control measures to uphold pharmacy standards and compliance.
Pharmacy Technician
Ministry of Health
Francistown
09.2014 - 03.2017
- Organised inventory for effective stock management.
- Ensured safe medication distribution with meticulous attention to detail.
- Answered questions and offered advice to inform patients regarding prescriptions .
- Dispensed medication accurately against customer prescriptions.
Education
Higher National Diploma - Pharmacy Technology
INSTITUTE OF HEALTH SCIENCES
GaboroneCertificate of Higher Education - MANAGING HEALTH & SAFETY
INSTITUTE OF COMMERCIAL MANAGEMENT
BOURNEMOUTH, ENGLANDSkills
- Multitasking efficiency
- Leadership excellence
- Effective decision making
- Compliance monitoring
- Staff supervision
- Employee training
- Conflict Resolution
- Effective delegation
- Customer service skills
- Proactive organisation
Languages
English
Fluent
Setswana
Fluent
Accomplishments
Best Student Pharmacy Technology Theory 2014
Certification
AIDS Clinical Care Fundamentals (KITSO AIDS TRAINING PROGRAM)
References
Makhotso Bakere -Gaborone DHMT
Buzwani Mgadla - Greater Francistown DHMT
Timeline
Principal Pharmacy Technician
Ministry of Health
09.2018 - Current
Senior pharmacy technician
Ministry of Health
03.2017 - 09.2018
Pharmacy Technician
Ministry of Health
09.2014 - 03.2017
AIDS Clinical Care Fundamentals (KITSO AIDS TRAINING PROGRAM)
Higher National Diploma - Pharmacy Technology
INSTITUTE OF HEALTH SCIENCES
Certificate of Higher Education - MANAGING HEALTH & SAFETY
INSTITUTE OF COMMERCIAL MANAGEMENT
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