Continued learning
TSHOGANETSO MOTSHIDISI
Administrator
Maun,north west
Summary
Determined team player striving to deliver the highest quality service to improve customer experience. Self-motivation been and an administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Forward-thinking Operations Specialist bringing 4 years of expertise in Administration area for mining sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in INX and HSE central.
Overview
17
17
years of professional experience
14
14
years of post-secondary education
1
1
Language
Work History
HSE & T Administrator
Barminco Mining
12.2019 - Current
- Generated reports to suggest corrective actions and process improvements.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Devised and implemented processes and procedures to streamline operations.
- Targeted new customers to grow geographic reach and increase revenue.
- Data Entry
- INX software entries
- Maintaining trainers dairies
- Updating the training Matrix daily
- Updating KPI's on the system
SALES AGENT
NELSLETS MARKETING
3 2013 - 7 2014
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
RESTAURANT MANAGER
THE DIAMOND CAFE
10.2017 - 3 2019
- Responsible for maintaining the restaurant’s revenue, profitability, and quality goals
- Excellent organizational, communication and interpersonal skills
- Increased sales and exceptional customer service through effective Service Management
- Coached and mentored, to ensure that staff understood all policies, programs and standards
- Reviewed efficiency and performance of cafe team members
- Assisted with cash handling methods
- Maintained, monitored and enforced excellent customer service standards for entire cafe staff.
STOCK CONTROLLER
CAPPELLO
03.2017 - 10.2017
- Assisted with recruitment and Staff training
- Interacted with clients to ensure their stay at Cappello was pleasant
- Compliance with all stock counts and monthly stock reporting
- Sourced suppliers and negotiated rates
- Saved an additional 10% in operating costs
- Weekly reporting on store progress and provided suggestions on service improvements
- Ensured stock purchasing and delivery is confirmed while managing inventory balances.
SALES CONSULTANT
GABZ LINK TOURS
04.2016 - 11.2016
- Provided valuable feedback to company leadership regarding client preferences, helping inform future product development initiatives.
- Negotiated contracts with clients and developed relationships with key personnel.
- Trained and mentored new sales representatives.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
TRAVEL AGENT
BCD TRAVEL
09.2014 - 02.2016
- Developed and maintained outstanding relationships with clients and exceeded customer service expectations while securing their travel arrangements
- Carefully listened to and assessed clients' needs in order to create a match for their vacation plans
- Demonstrated consistent ability to close sales and achieve high productivity
- Utilized excellent verbal and written communication skills and maintained professional, positive demeanor
- Continuously demonstrated exceptional organizational skills with ability to multi-task.
TRL TRAVEL AGENT
TRL TRAVEL
03.2013 - 07.2014
- Customized and facilitated clients' global and domestic travel itineraries
- Scheduled meetings with clients and vendors to discuss future travel
- Collected payments from clients in a timely manner
- Advised clients of required travel documentation.
- Developed promotional materials for travel packages to market hot destinations.
- Collaborated closely with sales staff to develop targeted promotional campaigns that drove significant increases in bookings.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Helped customers with passport and visa applications.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
SALES SUPERVISOR
EXPO BOTSWANA
04.2011 - 01.2012
- Mentored team members to enhance professional development and accountability in workplace.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Performed supplier risk evaluations and supported regulatory inspections.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
TELEMARKETER
PTA SOLUTIONS
03.2010 - 07.2010
- Conducted market research surveys over the phone, gathering valuable feedback for product development purposes.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Asked pertinent questions to understand customer requirements.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
WAITRESS
MUGG & BEAN
01.2007 - 12.2009
- Assisted hostesses by greeting, seating, and thanking customers
- In depth understanding of menu and proven ability to articulate to customers
- Upsold customers effectively and optimized table-turns
- Earned a reputation as expert in handling difficult guests
- On numerous occasions, turned unhappy guests into raving fans
- Repeatedly praised by kitchen staff for clearly communicating guest orders, preferences and special requests to minimize confusion, send-backs and delays.
Education
No Degree - Simulator Training
Immersive Certificate
JOHANNESBURG, SOUTH AFRICA 04.2001 - 04.2013
No Degree - Travel Agent
Amadeus
South Africa 04.2001 -
High School Diploma -
Lotsane Senior Secondary School
GABORONE, BOTSWANA 04.2001 - 04.2003
Skills
Stock Control & Compliance
Customer service excellence
Anticipator of guest needs
Master in winning over difficult guests
Time management skills
Operational knowledge GDS and POS systems
Time Management
Supplies Ordering
Written Communication
Active Listening
Schedule Coordination
Travel Coordination
Idea Development and Brainstorming
Meeting facilitation
Document Management
Customer Service
Contract Administration
Organizational Skills
Teamwork and Collaboration
Continuous Improvement
References
Mr Kennedy Ncube
Tel: +267 75440622
Interests
Timeline
HSE & T Administrator
Barminco Mining
12.2019 - Current
RESTAURANT MANAGER
THE DIAMOND CAFE
10.2017 - 3 2019
STOCK CONTROLLER
CAPPELLO
03.2017 - 10.2017
SALES CONSULTANT
GABZ LINK TOURS
04.2016 - 11.2016
TRAVEL AGENT
BCD TRAVEL
09.2014 - 02.2016
TRL TRAVEL AGENT
TRL TRAVEL
03.2013 - 07.2014
SALES SUPERVISOR
EXPO BOTSWANA
04.2011 - 01.2012
TELEMARKETER
PTA SOLUTIONS
03.2010 - 07.2010
WAITRESS
MUGG & BEAN
01.2007 - 12.2009
No Degree - Simulator Training
Immersive Certificate
04.2001 - 04.2013
No Degree - Travel Agent
Amadeus
04.2001 -
High School Diploma -
Lotsane Senior Secondary School
04.2001 - 04.2003
SALES AGENT
NELSLETS MARKETING
3 2013 - 7 2014