Mapitso Sefhemo
Gaborone,GA
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Self-motivated as well bringing proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
11
11
years of professional experience
Work History
Immigration Administrator
Ministry Of Labour And Home Affairs
06.2018 - Current
- Asked visitors prearranged chain of questions to collect information on visitors entering country.
- Observed passengers passing through passport control areas by checking passports.
- Issued visas to visitors stating how long visitor is permitted to legally stay in country.
- Advised visitors on immigration laws governing country, consequences of breaking laws and reasons for deportation.
- Collected and arranged client documents and data for application submission.
- Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
- Conducted investigations and interviews to pursue illegal immigrants with falsified information on applications for asylum, visas or citizenship.
- Investigated visitors who have remained in country longer than visa permitted.
- Supervised deportation transitions to help visitors find means of transport back to home country.
- Prevented illegal trafficking of people and narcotics.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Interacted with carriers, agencies and foreign entities to provide guidance on admissibility and compliance.
- Identified and seized contraband, undeclared merchandise and vehicles or boats containing such merchandise.
Human Resources Administrator
Aveng Grinaker LTA (LMTTP PROJECT)
06.2016 - 05.2018
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Prepared new hire letters, employee contracts, and corporate policies.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Oversaw hiring, staffing, and labor law compliance.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
Industrial Relations Officer
Ministry Of Education And Skills Development
11.2013 - 01.2015
- Implemented team feedback to recommend corrective action to senior leadership.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
- Processed new hires, transfers, and separations.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Training Officer
Ministry Of Eduction And Skills Development
05.2013 - 11.2013
- Developed and implemented effective lesson plans to cover necessary material.
- Identified training needs and planned classes accordingly.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Acted as training subject matter expert and provided extensive technical support to different departments.
- Adjusted instructional strategies according to teachers needs and understanding of material.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Education
MBA - Business Administration And Management
Botswana Open University
Gaborone, Botswana03.2024
Baccalaureus in Human Resources Management - Human Resources Development
Vaal University of Technology
Vanderbijlpark, South Africa04.2012
National Diploma in Human Resources Management - Personnel Management
Vaal University of Technology
Vanderbijlpark04.2011
Skills
Office Administration
- Timesheet Processing
- Schedule Coordination
- Employee Supervision
- Contract Administration
- Stakeholder Relations
- Team Building and Leadership
- Technical Support
Timeline
Immigration Administrator
Ministry Of Labour And Home Affairs
06.2018 - Current
Human Resources Administrator
Aveng Grinaker LTA (LMTTP PROJECT)
06.2016 - 05.2018
Industrial Relations Officer
Ministry Of Education And Skills Development
11.2013 - 01.2015
Training Officer
Ministry Of Eduction And Skills Development
05.2013 - 11.2013
MBA - Business Administration And Management
Botswana Open University
Baccalaureus in Human Resources Management - Human Resources Development
Vaal University of Technology
National Diploma in Human Resources Management - Personnel Management
Vaal University of Technology
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