Tshegofatso Maruping

• Facilitated New Employee Orientation program
• Successfully onboarded new employees
• Measured & analyzed program effectiveness
• Collaborated with Human Resources teams to ensure seamless onboarding
• Trained new hires on Research and Reporting duties and tasks
• Keeps current in training trends and techniques and apply these to trainings
• Designed and developed lessons plans and applies to existing training system
• Designed and developed lessons material
• Evaluated and revised lesson plans and course content to achieve student centered learning
• Evaluated lesson plans based on student feedback

Research economic systems to determine production processes and their effects on economy. Create policy framework and propose recommendations to resolve economic problems. Carry-out surveys, gather data, and analyse information, applying mathematical models and statistical techniques. Produce and deliver findings in form of reports, tables, and charts. Interpret data, forecast tax revenue, and supervise the implementation of strategic plans. Furnish articles published in newsletters and academic journals.

• Member of the Macro Fiscal working Group (MWG) with the Ministry of Finance and Economic Development (MFED) that produce the mid- term fiscal framework and informs on the Governments budget.
• Member of a high performing technical working group that worked to determine the Tax Gap for Botswana. Developed deep understanding of the nature of policy gaps and compliance gaps in determining the tax gap
• Instrumental in designing and collaborated with other members of the BURS research and reporting team and (MFED) on a project to estimate the tax expenditures of Botswana.
• Created and implemented monthly reporting templates resulting in improved and timely submissions to international surveys for reporting.
• Created and implemented revenue performance monitoring tool with dashboards that summarises and informs on revenue performance at any given time and reduces the time taken to compile monthly and quarterly revenue reports which informs decisions on achieving and improving on set targets.
• Undertakes staff induction/onboarding programmes by lecturing to new employees
• Undertakes research and reporting staff engagement exercises
• Contribute to the developed of office of research and reporting processes and procedures

Oversaw risk management performance reports and coordinated with risk-work groups. Spearheaded taxpayers’ selection and initiated recommendation cases for auditing. Managed intelligence gathering process, translated requirements, and advised on intelligence analysis. Conducted surveys, produced survey reports, and put forward remedial action. Distributed clearance certificates on property and guided clients on payments for Value Added Tax (VAT) or tax levied transfer duty.

• Examined high-risk taxpayer’s evasion cases, which resulted in improved compliance by taxpayers.
• Increased the VAT base by introducing deputy sheriffs who now pay VAT on repossessed properties
• Successfully identified tax gap on rental income by surveying rental properties. Which resulted in determined gap used to set priorities for collection on rental income.

Liaised with taxpayers through government delivery channels, assisting on technical support and queries. Reported and ensured revenue heads balance against receipts and manual payments against tax heads.

Oversaw checklist for registration forms and tax clearance certificates, as well as applications of directives and variation on tax. Assumed stewardship duties during peak periods.

• Maintained good client relationships with customers.
• Showed efficiency assisting customers.
• Handled all requests and queries within allotted time.